Process 2017-07-10T03:12:37+00:00

PROCESS

Documentum xCP automates and orchestrates business processes for greater efficiency, consistent quality, and faster cycle times.

Eliminate Inefficiencies

How do I reduce cycle times and drive better decisions?

Case management is a far different and far better approach than attaching documents to old-school BPM processes.

Email and other ad hoc processes lead to inconsistent results, insufficient audits, and tasks falling through the cracks. Case management allows individuals to understand who needs to take action and when, and what other information is also available from enterprise systems. This approach drives consistent, high-quality decisions and is particularly attractive for companies in highly regulated industries.

Companies report dramatic reductions in cycle times—from days to minutes—with more consistent results and increased throughout, without adding staff.

What can this do for my industry?

Eradicate Improper Work Assignment

How do I assign work items to the proper work queues of my enterprise applications?

Reduce cycle times, improve process quality, and increase customer satisfaction by assigning documents to the correct work queue.

Companies report that 30% of documents get assigned to the wrong work queue. Case management systems, on the other hand, are uniquely able to apply routing decisions based on logic and content, eliminating this “tax” on business processes.

Combine the benefits of capture and case management prior to assigning the work items to the enterprise systems. This saves valuable cycle time by eliminating routing miscues, and reducing the drag on valuable subject matter experts who are otherwise forced to research and reassign improper work items.

What can this do for my industry?

Maximize Scarce Resources

How can we unburden scarce expert resources from administrative tasks that crush their productivity and motivation?

Content automation delivers significant results in the form of increased capacity, reduced risk, and greater compliance.

Some processes—patent applications, drug submissions, contracts, etc.—naturally funnel to scarce subject matter experts. These SMEs are too often overworked, and their time is extremely valuable. Unfortunately, it is impossible to hire more of them. Worse, many systems burden these resources with tedious tasks that could be handled by others.

Content automation addresses the unique requirements of these situations. One customer reported the ability to submit 6,000 patent applications and technical whitepapers over the previous 2,500.

What can this do for my industry?

Deliver Consistent Communications

How can my organization communicate consistently across all enterprise applications?

An increasing focus on customer experience is driving organizations to adopt multi-channel communication, tuned to customers’ preferences.

Today, interactions between customers and organizations commonly take many forms—voice, text, fax, email, letters, web forms, etc. However, customers are often required to communicate with the medium most convenient for the company. Aligning to customer preference is now a competitive advantage.

Rather than swapping out current systems, companies are setting up process-driven communication subsystems. One insurance company is using this technique to replace all siloed communications platforms and improve preference-based interactions.

What can this do for my industry?

Dynamically Assemble Cases

How can we revolutionize case processing and audit responses with dynamic document assembly?

Case management binds content together with automation to provide the ability to create complete cases with minimal searching and clicking.

The tedious and risky process of manually gathering relevant material generally involves a person with multiple application windows open, searching and then assembling the case file. In the end, questions remain: Does the case file contain everything? Is it of a consistent format? Can the results be reproduced?

By contrast, case management allows individuals to automate the process of pulling the right information together. One financial services company used this approach to create mortgage cases to resolve a class action suit.

What can this do for my industry?

Key Products

Documentum xCP

Market-leading case system is built and optimized for the enterprise.

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ApplicationXtender

Market-leading case system is built and optimized for the line of business.

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Resources

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OpenText Document xCP Solution Overview

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OpenText xCelerators for Documentum XCP

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Eaton Vance Case Study

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“Lahey Health providing a single view of patient health”

Nelson Gagbnon, Chief Information Officer
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