EXCEL IN TODAY’S
ECD Services technical and industry expertise delivers content management service capabilities to empower and drive maximum value for your OpenText software investment. Our 500+ services experts worldwide deliver end-to-end services to accelerate time-to-value, increase productivity, lower cost, and mitigate risk for today’s digital enterprise.
AREAS OF EXPERTISE
Energy & Engineering
TECHNICAL AND INDUSTRY EXPERTISE FOR CONTENT MANAGEMENT SUCCESS
ECD consultants delight and ignite enterprise leaders by helping them leverage business content for competitive advantage. Experienced advisors, thought leaders, and adept technicians—our consultants help navigate strategies and execute distinct content management project work.
Accurately and rapidly migrate content with minimum business disruption. Leverage the dedicated OpenText Migration Practice—OpenText developed migration tools, industry expertise, and proven methodologies.
xCP 2.3 Migration
SOLUTION CONFIGURATION & MIGRATION
Transform your business by migrating to the xCP 2.3 application platform that brings together content, process and analytics. With the Migration Assessment Service, our consultants will work with you to understand the right solutions and plan for your migration.
D2 Life Sciences Solution
CONFIGURATION & MIGRATION ASSESSMENT
With our FirstDoc to Documentum D2 Life Sciences Solution Configuration and Migration Assessment Service, our consultants will configure the new solution in accordance with your business requirements and then migrate of all data over.
ECD Services Benefits
WHY COMPANIES CHOOSE ECD SERVICES
Organizations rely on ECD Services to accelerate business value from their OpenText software. See how customers realize benefits with EMC’s end-to-end services to ensure project lifecycle success.
SOLUTIONS TO ACCELERATE CONTENT MANAGEMENT SUCCESS
Integrated Documentum solutions transform your OpenText content management software into a strategic asset. Consulting Solutions provide you tools from migration and reporting to accelerators and point solutions all to simplify tasks for increased productivity and results.
TRANSFORM ACCOUNTS PAYABLE INTO STRATEGIC OPERATIONS
Improve invoice processing time from weeks to minutes. Reduce cost by decreasing human touches, and capture early pay discounts.
A RAPID CONTENT MIGRATION TOOL
Quickly troubleshoot, map, and migrate data between different systems and data sources with easy-to-use drag and drop features. Ideal for complex and challenging transformation requirements.
EASILY GENERATE END-USER REPORTS
Use a browser-based reporting tool with user-friendly wizards that empower business end-users to generate reports — without IT assistance or the need for programming.
RAPIDLY RENDER MULTIPLE FILE TYPES
Render native CAD files as well as Microsoft Office documents more quickly and efficiently.
MOVE ECM APPLICATIONS TO THE CLOUD
Leave operational complexity to the experts, so you can focus on the bigger picture. With comprehensive managed services, OpenText operates your content management application or complete stack solution on premise or in the cloud. Now you can have Documentum, Captiva and more as-a-Service.
Outsourced Content Management
FLEXIBLE SERVICE OPTIONS
Let the OpenText experts who built the software, flawlessly manage it – giving you flexible service management options ranging from hosting and platform oversight to a focus on applications.
Rapid Deployment Options
INCREASE TIME-TO-VALUE WITH FLEXIBLE OPTIONS
Flexible deployment options to host and manage on-premise or in the cloud. Options include infrastructure, provisioning, and deployments that are focused on gaining business value.
InfoArchive as a Service
THE TIME IS RIGHT TO MOVE
InfoArchive as a Service can provide operational cost savings of 30-50%, with lower risk and financially backed Service Level Agreements. And it installs in less than 2 hours.
Captiva as a Service
LEAVE APP MANAGEMENT TO ECD
Captiva as a Service transforms high volumes of documents into actionable data, while connecting with key backend systems and content repositories.
ACCELERATE CONTENT MANAGEMENT SUCCESS FOR THE ENTERPRISE
OpenText Learning Services provides end-user adoption programs, technical training, and professional certifications to accelerate the business impact of your content management solutions to ensure successful roll-outs.
Increase Your Team Bench Strength With Training
MOTIVATE AND EMPOWER WITH TECHNICAL TRAINING
Use our learning paths and course schedule to accelerate skill development and build team confidence. We offer a variety of training methods to support different learning styles.
Empower End Users
ACCELERATE END-USER ADOPTION AND IMPROVE ROI
We can help you customize and deliver your end-user training to optimize its effectiveness and to accelerate and sustain user adoption.
WANT TO KNOW MORE?
PROFESSIONAL CERTIFICATIONS MOTIVATES AND REWARDS
OpenText Certifications offer a comprehensive approach to develop and validate skills. Increase team morale and reward learners for deploying, managing, and leveraging ECM.
End User Enablement
UNLOCK THE VALUE OF YOUR ECM
Effective User Adoption is the most important factor in realizing value with enterprise software. A strong user enablement program results in users being up-to-speed 5X faster and requiring 3-6X less support. Accelerate adoption and maximize ROI.
GLOBAL SUPPORT SERVICES FOR PERSONALIZED SUPPORT
ECD Support Services offer highly proactive and personalized support for business critical deployments. Our unique blend of people, process, technology, and partnerships offer peace of mind with every solution.
Proactive Account Management
FOCUSED TECHNICAL VALUE-ADDED SUPPORT (VAS) IN CONTENT MANAGEMENT
For proactive service and support, engage a OpenText Technical Account Manager (TAM) to provide robust technical knowledge and account management for your OpenText software.
Dedicated Technical Experts
PRODUCT-FOCUSED AND VALUE-ADDED SUPPORT (VAS)
Be sure to select value-added support with our Designated Support Engineer (DSE) – a dedicated, product-focused technical expert with in-depth knowledge.
QUICKLY RESOLVE TECHNICAL ISSUES
Choose varying support levels across global locations with skilled and experienced OpenText personnel. For 24/7 access to answers, tools and content through the OpenText Support Portal.
PROTECT MISSION CRITICAL ENVIRONMENTS
Select the highest Premium Support service level to keep business-critical applications available, secure, and operating at an optimum performance level.
The Services Advantage
See how our customers gain a competitive edge by reducing costs and increasing productivity.
Legal Services Provider Increases Productivity
Social Services Agency Expedites Citizen Support
US State Department Digitize High Volumes of Paperwork
Life Sciences Firm Speeds Patent Filing Productivity
Learn More to Do More with Documentum & Captiva
Self-Serve Reporting Ease with Documentum Reports
Survey Says…Cost Savings with Cloud
End User Readiness with OpenText START
OpenText Documentum in Your Pocket
How to Accelerate IT and Business Transformation