EXCEL IN TODAY’S
DIGITAL ENTERPRISE

ECD Services technical and industry expertise delivers content management service capabilities to empower and drive maximum value for your OpenText software investment. Our 500+ services experts worldwide deliver end-to-end services to accelerate time-to-value, increase productivity, lower cost, and mitigate risk for today’s digital enterprise.

AREAS OF EXPERTISE

TECHNOLOGY

ApplicationXtender
Captiva
Documentum D2
Documentum Platform
Documentum xCP
Document Sciences
InfoArchive

INDUSTRY

Energy & Engineering
Healthcare
Life Sciences

PRACTICE

Migration
Mobility

DEPLOYMENT

Private Cloud
Public Cloud
Hybrid Cloud
On Premise

TECHNICAL AND INDUSTRY EXPERTISE FOR CONTENT MANAGEMENT SUCCESS

ECD consultants delight and ignite enterprise leaders by helping them leverage business content for competitive advantage. Experienced advisors, thought leaders, and adept technicians—our consultants help navigate strategies and execute distinct content management project work.

Content Migration

SERVICES TO
MITIGATE RISK

Accurately and rapidly migrate content with minimum business disruption. Leverage the dedicated OpenText Migration Practice—OpenText developed migration tools, industry expertise, and proven methodologies.

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xCP 2.3 Migration

SOLUTION CONFIGURATION & MIGRATION

Transform your business by migrating to the xCP 2.3 application platform that brings together content, process and analytics. With the Migration Assessment Service, our consultants will work with you to understand the right solutions and plan for your migration.

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D2 Life Sciences Solution

CONFIGURATION & MIGRATION ASSESSMENT

With our FirstDoc to Documentum D2 Life Sciences Solution Configuration and Migration Assessment Service, our consultants will configure the new solution in accordance with your business requirements and then migrate of all data over.

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ECD Services Benefits

WHY COMPANIES CHOOSE ECD SERVICES

Organizations rely on ECD Services to accelerate business value from their OpenText software. See how customers realize benefits with EMC’s end-to-end services to ensure project lifecycle success.

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SOLUTIONS TO ACCELERATE CONTENT MANAGEMENT SUCCESS

Integrated Documentum solutions transform your OpenText content management software into a strategic asset. Consulting Solutions provide you tools from migration and reporting to accelerators and point solutions all to simplify tasks for increased productivity and results.

OpenText APxCelerator

TRANSFORM ACCOUNTS PAYABLE INTO STRATEGIC OPERATIONS

Improve invoice processing time from weeks to minutes. Reduce cost by decreasing human touches, and capture early pay discounts.

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ContentBridge

A RAPID CONTENT MIGRATION TOOL

Quickly troubleshoot, map, and migrate data between different systems and data sources with easy-to-use drag and drop features. Ideal for complex and challenging transformation requirements.

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ECD Services Overview

Documentum Reports

EASILY GENERATE END-USER REPORTS

Use a browser-based reporting tool with user-friendly wizards that empower business end-users to generate reports — without IT assistance or the need for programming.

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CADRender

RAPIDLY RENDER MULTIPLE FILE TYPES

Render native CAD files as well as Microsoft Office documents more quickly and efficiently.

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MOVE ECM APPLICATIONS TO THE CLOUD

Leave operational complexity to the experts, so you can focus on the bigger picture. With comprehensive managed services, OpenText operates your content management application or complete stack solution on premise or in the cloud. Now you can have Documentum, Captiva and more as-a-Service.

Outsourced Content Management

FLEXIBLE SERVICE OPTIONS

Let the OpenText experts who built the software, flawlessly manage it – giving you flexible service management options ranging from hosting and platform oversight to a focus on applications.

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Rapid Deployment Options

INCREASE TIME-TO-VALUE WITH FLEXIBLE OPTIONS

Flexible deployment options to host and manage on-premise or in the cloud. Options include infrastructure, provisioning, and deployments that are focused on gaining business value.

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InfoArchive as a Service

THE TIME IS RIGHT TO MOVE

InfoArchive as a Service can provide operational cost savings of 30-50%, with lower risk and financially backed Service Level Agreements. And it installs in less than 2 hours.

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Captiva as a Service

LEAVE APP MANAGEMENT TO ECD

Captiva as a Service transforms high volumes of documents into actionable data, while connecting with key backend systems and content repositories.

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ACCELERATE CONTENT MANAGEMENT SUCCESS FOR THE ENTERPRISE

OpenText Learning Services provides end-user adoption programs, technical training, and professional certifications to accelerate the business impact of your content management solutions to ensure successful roll-outs.

Increase Your Team Bench Strength With Training

MOTIVATE AND EMPOWER WITH TECHNICAL TRAINING

Use our learning paths and course schedule to accelerate skill development and build team confidence. We offer a variety of training methods to support different learning styles.

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Empower End Users

ACCELERATE END-USER ADOPTION AND IMPROVE ROI

We can help you customize and deliver your end-user training to optimize its effectiveness and to accelerate and sustain user adoption.

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Technical Certifications

PROFESSIONAL CERTIFICATIONS MOTIVATES AND REWARDS

OpenText Certifications offer a comprehensive approach to develop and validate skills. Increase team morale and reward learners for deploying, managing, and leveraging ECM.

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End User Enablement

UNLOCK THE VALUE OF YOUR ECM

Effective User Adoption is the most important factor in realizing value with enterprise software. A strong user enablement program results in users being up-to-speed 5X faster and requiring 3-6X less support. Accelerate adoption and maximize ROI.

GLOBAL SUPPORT SERVICES FOR PERSONALIZED SUPPORT

ECD Support Services offer highly proactive and personalized support for business critical deployments. Our unique blend of people, process, technology, and partnerships offer peace of mind with every solution.

Proactive Account Management

FOCUSED TECHNICAL VALUE-ADDED SUPPORT (VAS) IN CONTENT MANAGEMENT

For proactive service and support, engage a OpenText Technical Account Manager (TAM) to provide robust technical knowledge and account management for your OpenText software.

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Dedicated Technical Experts

PRODUCT-FOCUSED AND VALUE-ADDED SUPPORT (VAS)

Be sure to select value-added support with our Designated Support Engineer (DSE) – a dedicated, product-focused technical expert with in-depth knowledge.

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ECD Services Overview

Technical Support

QUICKLY RESOLVE TECHNICAL ISSUES

Choose varying support levels across global locations with skilled and experienced OpenText personnel. For 24/7 access to answers, tools and content through the OpenText Support Portal.

Support portal

Premium Support

PROTECT MISSION CRITICAL ENVIRONMENTS

Select the highest Premium Support service level to keep business-critical applications available, secure, and operating at an optimum performance level.

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The Services Advantage

See how our customers gain a competitive edge by reducing costs and increasing productivity.

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Contact Sales

We're here to help you find what you're looking for.

CONTACT SALES

Call 1-800-499-6544
For non-sales inquiries, click here.

Contact Sales

Need help now? An OpenText Storage solution specialist can assist you.

CONTACT SALES

Call 1-800-499-6544
For non-sales inquiries, click here.

Contact Sales

1-800-499-6544

CONTACT SALES

Call 1-800-499-6544
For non-sales inquiries, click here.